1. Agreement to these Terms
These Terms & Conditions (“Terms”) govern your access to and use of the websites operated by Clevera Inc. (“Clevera”, “we”, “us”) and, unless a separate written agreement applies, the Authority platform, APIs, SDKs, documentation and related services (the “Services”).
If your organization has signed an order form, master subscription agreement or similar contract with Clevera (a “Customer Agreement”), that Customer Agreement governs your use of the Services and prevails over these Terms where they conflict. If you use the Services on behalf of an organization, you represent that you are authorized to bind it to these Terms.
2. Definitions
- “Customer” means the organization that accesses the Services under these Terms or a Customer Agreement.
- “Customer Data” means data submitted to or processed by the Services on Customer’s behalf, including action, policy, evidence and outcome records.
- “Agents” means the AI agents, models, tools and automations that Customer connects to the Services.
- “Preview Features” means features identified as alpha, beta, preview, early access, design partner or similar.
3. Accounts and eligibility
The Services are intended for business use. You must provide accurate information, keep credentials and identity-provider configurations secure, and promptly notify us of any unauthorized access. Customer is responsible for activity under its accounts and for managing the roles and permissions it grants to its users.
4. Use of the Services
Subject to these Terms and any applicable Customer Agreement and payment of applicable fees, Clevera grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the subscription term for its internal business purposes.
You must comply with our Acceptable Use Policy, which forms part of these Terms. You may not copy, modify, resell or create derivative works of the Services, or reverse engineer them except to the extent applicable law expressly permits.
6. Predictions and recommendations
The Services may provide predictions, scores and recommendations — for example, estimated success, cost, risk or value, or alternative execution paths. These outputs are advisory estimates, may be inaccurate and are not guarantees of any outcome. They never grant execution authority; authorization decisions are based on the deterministic policies Customer configures.
7. Commerce features
Where commerce features are made available, Authority authorizes bounded purchase intent and produces authorization evidence and receipts. Clevera is not a bank, payment processor, money transmitter or custodian and does not hold or move funds. Payments are executed and settled by third-party providers under their own terms. Commerce features may be offered as Preview Features and may be subject to additional terms.
8. Customer Data
As between the parties, Customer owns Customer Data. Customer grants Clevera the rights needed to host, process, secure, support and improve the Services in accordance with these Terms, the Customer Agreement and any data processing agreement. Our handling of personal information is described in our Privacy Policy.
Clevera will not use Customer Data to train models made available to other customers unless Customer explicitly agrees in writing. Clevera may use aggregated and de-identified data that does not identify Customer or any individual to operate and improve the Services.
9. Preview features and design partner programs
Preview Features and design partner deliverables are provided for evaluation, may change or be discontinued at any time and are provided “as is” without warranties or service-level commitments, unless a Customer Agreement expressly states otherwise.
10. Feedback
If you provide suggestions or feedback, Clevera may use them without restriction or obligation to you.
11. Intellectual property
Clevera and its licensors own all rights in the Services, the websites and related documentation, software and materials. “Authority”, the Authority logo and related marks are trademarks of Clevera Inc.. No rights are granted except as expressly stated in these Terms.
12. Third-party services
The Services interoperate with third-party products such as identity providers, code hosts, cloud platforms, model providers and payment rails. Your use of those products is governed by their own terms, and Clevera is not responsible for them.
13. Fees
Fees, payment terms and subscription details are set out in the applicable order form or Customer Agreement. Fees exclude taxes, which Customer is responsible for except for taxes on Clevera’s income.
14. Confidentiality
Each party will protect the other’s non-public information that is marked or reasonably understood as confidential, use it only to perform under these Terms, and disclose it only to people who need to know it and are bound by similar obligations. This does not apply to information that is public, already known, independently developed or rightfully received from a third party.
15. Disclaimers
Except as expressly provided in a Customer Agreement, the websites and Services are provided “as is” and “as available”. Clevera disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Clevera does not warrant that the Services will be uninterrupted or error-free, or that they will detect or prevent every unauthorized, harmful or erroneous action by an AI agent.
16. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Except for Customer’s payment obligations and either party’s indemnification obligations, each party’s total liability arising out of these Terms will not exceed the amounts paid or payable by Customer to Clevera for the Services in the twelve months before the claim or, if no fees apply, one hundred US dollars (US$100). A Customer Agreement may set different limits.
17. Indemnification
Customer will defend and indemnify Clevera against third-party claims arising from Customer Data, Customer’s Agents, or Customer’s use of the Services in violation of these Terms, the Acceptable Use Policy or applicable law.
18. Term, suspension and termination
These Terms apply while you use the websites or Services. Clevera may suspend access where reasonably necessary to address a security risk, a violation of these Terms or the Acceptable Use Policy, or a legal requirement, and will try to give notice where practical. On termination, rights granted to you end; sections that by their nature should survive will survive.
19. Export and sanctions compliance
You must comply with applicable export control and sanctions laws and may not use the Services in, or for the benefit of, any embargoed country or restricted party.
20. Governing law and disputes
If you have a Customer Agreement, its governing law and dispute resolution provisions apply. Otherwise, these Terms are governed by the laws of the jurisdiction in which Clevera Inc. is incorporated, without regard to its conflict-of-laws rules, and the courts located in that jurisdiction have exclusive jurisdiction over any dispute.
21. Changes to these Terms
We may update these Terms from time to time. We will revise the “Last updated” date and, for material changes, provide reasonable notice. Continued use after changes take effect constitutes acceptance.
22. General
These Terms, together with any Customer Agreement and the policies referenced here, are the entire agreement on their subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. Neither party is liable for delays caused by events beyond its reasonable control.
23. Contact
Questions about these Terms can be sent to Clevera Inc. at 1corporate@clevera.com.